RMA/Return Process Page

RETURNS

Return shipping costs are always the responsibility of the customer, both for warranty and 30-day returns.
Returned shipments must be accepted by the customer upon delivery. If a return is refused or not accepted, no refund will be issued.
Returned items must be returned in the original packaging.
Returned items must be returned in the original packaging.

Please indicate in the shipping documents that the shipment is a "Customer return", when possible to do so.
Returned items must be undamaged and complete with no visible signs of wear or use.
Send an email to support at volumio dot org to notify us of the tracking number.
Any brokerage/customs/duty/taxes paid by the customer, as well as any return shipping charges, will not be refunded.

WARRANTY REPAIR

Items must be returned in the original packaging or other packaging offering equal or better protection.
Please indicate in the shipping documents that the shipment is "For warranty repair", when possible to do so.
Send an email to support at volumio dot org to notify us of the tracking number.
The cost of shipping an item to you which was repaired under warranty will be covered by Volumio. Any other costs such as brokerage fees, customs fees, duties or taxes paid by the customer when receiving the returned item, or any shipping charges or other costs incurred by the customer when shipping the item to Volumio will be the sole responsibility of the customer.
Any problems related to the incorrect use of the device or following the unauthorized opening or modification of the device will not be covered by the Volumio warranty. In such cases, the customer may opt to either: I) pay for the return shipping costs of the unrepaired item, or II) pay for an out-of-warranty repair and return shipping.

OUT-OF-WARRANTY REPAIR

Please return the item in the original packaging or other packaging offering equal or better protection.
Please indicate in the shipping documents that the shipment is "For repair", when possible to do so.
Send an email to support at volumio dot org to notify us of the tracking number.
Once we have received the item and evaluated the cost of the repair, we will provide a quotation for the cost of the repair and the return shipping.
If you choose not to proceed with the repair, we will return the unrepaired item to you at your own cost.
Note that any other costs such as brokerage fees, customs fees, duties or taxes paid by the customer when receiving the returned item, or any shipping charges or other costs incurred by the customer when shipping the item to Volumio will be the sole responsibility of the customer.